TALLENTECH PTY LTD ("TALLENTECH", "we", "us") provides wellbore positioning services, including survey correction, geomagnetic referencing, and uncertainty analysis. This policy explains how we handle personal information when you visit tallentech.com.au, use our hosted web applications (including the survey portal), or otherwise deal with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
Information you provide
- Inquiries. When you use our contact form or email us, we collect your name, email address, message, and any optional details you choose to include (company, region, service of interest).
- Account details. Access to our applications is provisioned for customers and staff. We hold your name, work email address, organization, and assigned role so we can operate your account.
Information collected automatically
- Server and security logs. IP address, browser type, and request timestamps, used for security, rate limiting, and troubleshooting.
- Website analytics. This website uses Vercel Analytics and Speed Insights, which report aggregate page views and performance without cross-site tracking cookies.
- Application usage and diagnostics. Our web applications use sign-in services, product analytics, and error monitoring so we can secure and improve them. These tools record events such as sign-ins, feature usage, and software errors, together with limited account context (for example your user ID or email).
Customer operational data
Well surveys, plans, and related engineering data supplied by customer organizations are processed on their behalf under our service agreements. That data remains the property of the customer, is treated as confidential business information, and is used only to provide and support the contracted services. It is not used for advertising or sold to anyone.
How we use personal information
- To provide, operate, and secure our website and applications
- To respond to inquiries and provide customer support
- To administer accounts and manage access permissions
- To diagnose faults and improve our products and services
- To send service and account communications
- To meet our legal and regulatory obligations
We do not sell personal information, and we do not use it for third-party advertising.
Cookies
Our applications set cookies that are essential for authentication and session management. This website does not use advertising cookies.
Service providers
We use a small set of infrastructure providers to run our services. They process data only on our instructions:
- Vercel: website and application hosting, and aggregate site analytics
- Amazon Web Services: application hosting, file storage, and databases
- WorkOS and Kinde: sign-in and identity management for our applications
- PostHog: product usage analytics in our applications
- Sentry: error and performance monitoring
- Twilio SendGrid: transactional email delivery
We may also disclose information where required by law or to protect our legal rights.
Overseas disclosure
Some of the providers listed above store or process data outside Australia, primarily in the United States. Where personal information is handled overseas, we take reasonable steps to ensure it is protected consistently with the Australian Privacy Principles.
Security
We protect information with encryption in transit, role-based access controls, and least-privilege access to production systems. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, modification, and disclosure.
Retention
We keep personal information for as long as it is needed for the purposes described above or as required by law. Account details are retained for the life of the account, and diagnostic logs are kept for limited periods before deletion.
Access, correction, and complaints
You can request access to, or correction of, the personal information we hold about you by emailing info@tallentech.com.au. If you have a privacy concern, contact us first and we will respond within a reasonable time. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date above showing when it was last revised.
Contact
TALLENTECH PTY LTD
Email: info@tallentech.com.au
See also our Terms of Service.